Software needs looking after once it is live: backups, security updates, small fixes and help when staff change. An annual maintenance contract (AMC) makes that predictable.
What a good AMC includes
- Bug fixes for problems in the delivered software
- Backups and security updates at a stated frequency: monthly, weekly or daily
- A response time in working days, so you know when help arrives
- Small changes up to a stated number of hours each month
- Staff training, which matters every time someone new joins
What an AMC usually does not include
- New modules or major changes, which are quoted separately
- Problems caused by third-party services or hosting outages
- Changes made by someone else
- Third-party charges such as hosting, SMS and WhatsApp
Questions to ask before you sign
- How is response time counted: working days or calendar days?
- How often are backups taken, and can you restore one on request?
- Do unused change hours carry forward?
- What happens after the warranty period ends?
How our plans compare
Basic from ₹2,000 a month, Standard from ₹5,000 and Priority from ₹10,000.